Exchange / Refund / Return / Cancellation Policy

At M/S Shree Chandra Mangal Suncity Marketing Private Limited (Hereinafter referred as Suncity Solar), it's our passion and mission to ensure highest quality of our products to the satisfaction of a consumer. However, at times in-spite of our best efforts, it doesn’t meet our consumer’s desired expectations and if for any reason our consumer found any discrepancies with the product, he/she may return it within 7 Days from the date of billing of the product provided he/she has notified his/her intention for refund/exchange within 24 hours from the date of delivery of the goods at his/her end by either calling us at +91 97729 11700 or email at info@suncitysolar.in .

Product Return :

• If for any reason, you want to return the product, you can raise the return request as per return policy. However, in such return cases the cancellation rules will be applicable. The return request would need to be sent through the e-mail from your registered e-mail ID, at info@suncitysolar.in, or by contacting us on our Grievance team phone no +91 97729 11700, mentioning order details being mandatory. Your amount will be refunded back to you within 7 working days depending on the mode of payment and banks involved.
• Please ensure that you check the product thoroughly at the time of delivery. You have the option to accept delivery after putting the suitable remarks on the POD (proof of delivery) document. In case there is no such remark about any kind of damage or defect or missing item, Suncity Solar would be at the liberty to not to replace or refund the order.
• If the product sent by courier/transport by the company is returned undelivered by a consumer / suncity solar advisor, for any reason whatsoever, then the consumer / suncity solar advisor shall be responsible to pay to the company all courier and product handling charges. If not paid, the company shall have right to deduct the amount from the advance amount paid or commission and incentive entitlement of the consumer / suncity solar advisor.

Product Replacement :

• Due to nature of our products, we discourage the returns post satisfactory product delivery. However, if there is any issue in the product, we will be happy to assist you with the right solution like replacement or the service as the case may be.
• We will replace your products till 15 days from the date of product return/exchange request received. The replacement would be considered in the following circumstances:
  • 1. Product delivered was different from what you ordered (different model, size, make, specifications, etc.). All the parts of the product should be intact and in functional state.
  • 2. The product delivered was damaged or defective.
  • 3. Some parts / accessories of the products were missing.
• In above cases of product replacement, you will be provided with a fresh product/Missing Part/Accessories. Refunds will be provided only if we are not able to provide you a replacement product.

Replacement Or Refund Will Not Be Issued Under Following Conditions:

• 1. The request is made beyond the above specified time frame.
• 2. Missing original packaging and accessories, including the retail box, manuals, cables, and all other items originally included with the product at the time of delivery.
• 3. You have used the products or product is damaged in some way after the delivery.
• 4. Product is not in the same condition as you received it.
• 5. Any accessary or consumable item which has been used or installed.
• 6. Serial Numbers of the Products are tampered with or missing.

Return Process :

• 1. Initiate return: Write a mail at info@suncitysolar.in or by contacting us on our Customer Care Phone No +91 97729 11700, mentioning following details:
  • Order Number
  • SKU / Product you want to retur.
  • Clear images of the product and packaging highlighting the issue
  • Invoice Copy
  • Copy of cancelled Cheque (if payment was done in COD / Cheque / bank transfer). If cancelled Cheque is not available you can share the following details :
    • Account holder’s name,
    • Account number,
    • Bank name and
    • IFSC Code of the branch
• 2. Reverse Pickup / Self - ship: Once your return request is accepted, you will be requested to repack the product with original packing and invoice. You will have to ship the package to our pre-informed location by courier or physical delivery.
• 3. Product Inspection: Once the return parcel reaches our location, we will do a thorough inspection and will initiate replacement/refund only after we are satisfied with the genuineness of the return request and condition of the product. In case we find that above guidelines are not met, we will return the product back to you without replacement / refund.
• 4. Replacement / Refund: The replacement product will be shipped to you within 15 working days. If replacement can’t be provided, we will refund the entire amount.

Shipping Cost :

Order Cancellation :

• Cancellation by Shree Chandramangal Suncity Marketing Private Limited: There may be certain orders that Suncity is unable to accept and has the right to cancel such order Suncity reserves the right, at its sole discretion, to refuse or cancel any order for any reason whatsoever. Some situations that may result in Consumer / Suncity Solar Advisor’s order being cancelled include, without limitation, non-availability of the Product or quantities ordered. Suncity may also require additional verifications or information before processing any order. If Consumer / Suncity Solar Advisor’s order is cancelled, after the payment has been processed, the said amount will be reversed / remitted to the Consumer / Suncity Solar Advisor either to the bank account provided for such reversal, or to the payment instrument from which payment was made. Suncity Solar shall have the sole discretion to determine the mode of reversal from the above options.
• Cancellation by the Consumer / Suncity Solar Advisor: As part of usual business practice, if Suncity Solar receives a cancellation notice and the order has not been processed for shipment, Suncity Solar may cancel the order and refund the entire amount to Consumer / Suncity Solar Advisor within a reasonable period of time. Suncity Solar will not be able to cancel orders that have already been processed for shipment and have left the Suncity Solar / Franchisee or Pickup Centre’s premises the Consumer / Suncity Solar Advisor shall be informed of its right to return the product to the Suncity Solar by bearing its own shipping costs according to return policy.
• Set-off of any benefits availed by Consumer / Suncity Solar Advisor: In case Consumer / Suncity Solar Advisor has availed any benefit under any marketing or promotions provided by Suncity Solar in relation to the product for which the order has been cancelled by the Consumer / Suncity Solar Advisor or by the Suncity Solar, Consumer / Suncity Solar Advisor agrees and authorizes Suncity Solar to recover such benefits from his/her incentive / compensation payable or set-off the same from any refunds to him/her.

Reference Notes :

• The Consumer /Suncity Solar Advisor must return the product(s) to Suncity Solar head office personally or by courier. A specific form of return must be duly filled and signed by the Consumer / Suncity Solar Advisor and must be sent along with the product to be returned.
• The Product Return Policy does not apply to open packs of literature and videos or other sales and marketing aids, not meant for re-sale and calculable for incentive / compensation eligibility.
• Total returns cannot exceed the quantity(s) purchased appearing on the invoice.
• SV adjustment of products returned shall be processed in the same payout. Total SV of the returned products will be deducted from the returning Consumer’s / Suncity Solar Advisor’s account and the sales benefits, incentives or bonuses shall be deducted from all respective beneficiaries and shall reflect in immediate next payment.
• If Consumer / Suncity Solar Advisor return the products directly to Suncity Solar, SV adjustment shall be done from Consumer’s / Suncity Solar Advisor’s payment & any excess amount paid shall be recoverable from him/her.
• The return process of a product may be subject to additional terms & conditions depending on the nature and category of the product. For any such additional terms the Consumer/Suncity Solar Advisor may contact via email on info@suncitysolar.in.

Note:- For any further information about Exchange/Return/Refund/Cancellation Policies Referred to Exchange/Return/Refund/Cancellation FAQ’s available on the website.