Shipping Policy

Thank you for visiting and shopping at SUNCITY SOLAR. Following are the terms and conditions that constitute our Shipping Policy.

Shipment processing time :
  • All orders are processed within 3-5 business days. Orders are not dispatched on week-ends or holidays.
  • If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, you can contact us via email or telephone.

Shipping rates & delivery estimates :
  • Shipping charges for your order will be calculated at the time of order or dispatch as per your query.
  • Delivery delays can occasionally occur due to unavoidable circumstances.

Shipment confirmation & Order tracking :
  • You will receive a shipment confirmation from our dispatch department once your order and address is confirmed containing your tracking number(s). The tracking number will be active within 24 hours after dispatch.

Customs, Duties and Taxes :
  • SUNCITY SOLAR is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Damages :
  • SUNCITY SOLAR is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.
  • Please save all packaging materials and damaged goods before filing a claim.