Terms and Conditions For Consumers

  1. The Direct Selling Entity herein assures to the consumer that it has employed sufficient measures to safeguard the data provided by it and the same is displayed on its website: www.suncitysolar.in.
  2. The Direct Selling Entity agrees to ensure the smooth delivery of product and services subject to the availability and confirmation of the order as received from the consumer.
  3. Payment(s) through this service may only be made with a credit card, debit card, Payment Gateway, UPI, net banking or cash at respective bank of the company/ Head Office as per the guidelines set out by Reserve bank of India from time to time. All the transactional charges along with taxes will be borne by consumer.
  4. Before using this service, it is recommended that the user shall make necessary enquiry about the charges or fees payable against the credit/debit card/payment gateway and other mode of payment as mentioned above by the service provider i.e. the respective bank.
  5. The credit card information supplied at the time of using the service is processed by the payment gateway of the service provider and is not supplied to Suncity Solar. It is the sole responsibility of the user of the service to ensure that the information entered in the relevant field are correct. It is recommended that you take and retain a copy of the transaction for record keeping purposes, which might assist in resolution of any disputes that may arise out or usage of the services.
  6. The consumer agrees, understands and confirms that his/her personal data including without limitation details relating to debit card/credit card/ UPI/Net Banking transmitted over the internet may be susceptible to misuse, hacking, theft and/or fraud and that Suncity Solar or the payment service provider(s) have no control over such matters.
  7. The service is provided using a payment gateway service provider through a secure website. However, neither the payment gateway service provider nor Suncity Solar gives any assurance, that the information so provided online by a user is secured or may be read or intercepted by a third party. Suncity Solar does not accept or assume any liability in the event of such unauthorized interception, hacking or other unauthorized access to information provided by a user of the service.
  8. Suncity Solar and/or the payment service providers shall not be liable for any inaccuracy, error or delay in, or omission of (a) any data, information or message, or (b) the transmission or delivery of any such data, information or message; or (c) any loss or damage arising from or occasioned by any such inaccuracy, error, delay or omission, non-performance or interruption in any such data, information or message. Under no circumstances shall the Suncity Solar and/or the payment service providers, its employees, directors, and its third party agents involved in processing, delivering or managing the Services, be liable for any direct, indirect, incidental, special or consequential damages, or any damages whatsoever, including punitive or exemplary arising out of or in any way connected with the provision of or any inadequacy or deficiency in the provision of the services or resulting from unauthorized access or alteration of transmissions of data or arising from suspension or termination of the service.
  9. The consumer is confined for his/her obligations and rights confirming all the other terms and conditions policy and procedures but confined upto guarantee and warranty clause only.
    The consumer agrees that the guarantee and warranty clause of the product and services is applicable from the date of purchase/invoice. Guarantee and warranty clause will only be applicable in the condition where the product and services is not been mishandled or been repaired by any other service center or person who is not authorized by the Direct Selling Entity (Suncity Solar).
  10. The above said standard warranty or relevant warranty and guarantee does not cover damage, fault, failure or malfunction due to external causes, including accident, abuse, misuse, problems with electrical power, servicing not authorized by Suncity Solar, usage and/or installation not in accordance with product instructions, failure to perform required preventive maintenance, normal wear and tear, act of God, fire, flood, war, of violence or any similar occurrence; product with missing or altered service Tags or serial numbers; any attempt by any person other than Suncity Solar personnel or any person authorized by Suncity Solar, to adjust, repair or support the product and problems caused by use of parts and components not supplied by Suncity Solar. The standard warranty or relevant warranty and guarantee does not cover any time that are in one or more of the following categories : software; external devices; accessories or parts added to the product after the product is shipped/handover by Suncity Solar.
  11. That the each and every Consumer is personally liable to collect the goods of his/her own or through transport or courier by paying the appropriate amount or charges as reasonably fix by the direct selling entity. In case of any damage or loss during courier or transportation the direct selling entity is not liable for any loss. Even though the direct selling entity will help to raise the appropriate claim if any only as a supportive system. He/she Consumer is also liable to collect Products and Services of his own from where it reaches last by the transporter/courier/pickup point.
  12. That the Consumer compulsorily ensure to receive the same Product & Services within 30 Days of his/her confirmed order. In case if he/she fails to receive the product within the given stipulated period of time then the first party (Suncity Solar) is not liable to deliver the same product for whatsoever reason may be VIZ Force Measure, Product out of stock, Product variations, escalation, regulations, etc. However in such case the second party can opt for another product of same value/ price (DP) or can upgrade the product considering the availability of product & services and discretion of the first party.
  13. Suncity Solar will provide support services to ‘out of warranty’ products, provided the said products and spare parts are available in its inventory. In case of lack of availability due to the products/ spare parts not being manufactured any more by Suncity Solar (due to reasons attributable to advancement in in technology, innovation, new upgraded launch, etc.) Suncity Solar, at its sole discretion, may offer to provide the customer with an upgraded product or a refurbished product. The cost of the upgraded product or a refurbished product, which is not negotiable, may vary from product to product and the customer will be required to bear the same.
  14. The customer shall indemnify Suncity Solar and keep Suncity Solar fully and effectively indemnified against any loss of or damage to any property or injury to or death of any persons caused by any negligent act or omission or willful misconduct of the customer, its employees, agents or sub-contractors or by any breach of its contractual obligations arising out of these Terms and Conditions.
  15. .If any provision of these Terms and Conditions is held by any competent authority to be invalid or unenforceable in whole or in part, the validity of the other provisions of these Terms and Conditions and the remainder of the provisions in question shall not be affected thereby.
  16. Suncity Solar has the right to change the Terms and Conditions and other policies as required by time to time.
  17. If, contrary to subsection 1, it is agreed that we shall ship the goods, transportation shall occur at the customer’s expense, and we shall, in the absence of a specific instruction, choose the means of transportation and the route on the basis of our discretion. The risk shall pass to the customer at the time when we hand over the goods to the carrier.
  18. Buyback Policy: If the products are delivered to you and in case of any damage/technical mistake in product received, it should be intimated to the company within 24 hours of delivery. Only then the refund/exchange can be entertained and after verfication of the product refund or exchange will be decided by our Grievance Redressal Officer and appropriate value/exchange product will be given.
  19. The Direct Selling Entity Aims to provide you the safe secure and timely delivery of our product and services . The Shipping Policy of the company retrieves the fact that actual and comfortable delivery/ upgradation of the product and services can executed within 30 days from the date of purchase only after getting the conformation of the payment including transportation or courier charges in normal circumstances. The Direct Selling Entity is not liable for any damages or loss accrued during the period.
  20. The Direct Selling Entity also assures the consumer that it has a well-defined “Grievance Redressal Mechanism” displayed on its website: www.suncitysolar.in. The remedial measures available to the consumer are:
    1. Acknowledgement of complaint by the Direct Selling Entity's Grievance Redressal Cell within 48 hours of receipt of compliant at its end.
    2. Resolution of Complaint within 30 days' from the date of receipt of the complaint at its end by the Grievance Redressal Officer particulars of whom are displayed on its website www.suncitysolar.in.
    3. Thereafter, if still unsatisfied, the consumer will have to approach the National Consumer Helpline or State Consumer Helpline (NCH or SCH) of which the Direct Selling Entity is a convergence partner.
    4. If still not satisfied with the resolution offered by NCH or SCH, as the case may be, the consumer can approach an appropriate consumer forum or consumer court.
  21. Suncity Solar does not accept liability for any damage, loss, cost (including legal costs), expenses, indirect losses or consequential damage of any kind which may be suffered or incurred by the User from the use of this service.
  22. These terms and conditions have been prescribed by the Direct Selling Entity, without prejudice, in accordance with the prevailing provisions of the Consumer Protection Act, 2019 and rules framed there under.
  23. These terms and conditions are governed by the laws of India and the competent courts at Jodhpur (Rajasthan) shall have exclusive jurisdiction.