Company Policies

Shipping Policy

Payments

• Orders placed at Office: Demand Draft, Debit Card or Credit Card or other modes as may be interpolated from time to time.
• Orders placed at Website: Credit Card, Debit Card, Pay-by-Demand Draft / MPesa or other modes as may be interpolated from time to time.

Home Delivery Schedule

• 7 working days after the payment has been received and credited.
• Non Standard Locations – Serviceable by Speed Post/ Surface.
• Village and Post Office: 12 working days after the payment has been received and credited.

Home Delivery Orders Fees

• Invoice Value Rs. 1500 and Above /: Nil
• Invoice Value Less than Rs. 1500: Rs 150 inclusive of service tax.
• Village and Post Office: 12 working days after the payment has been received and credited.

Logged in as DSA or PC. If you are logged in on the Website as an DSA or PC we may collect your personal data from you, for example, when you order products or services.

Contacting Us. You may also choose to submit your personal data and other information to us through various communication channels provided on the "Contact Us" webpage of the Website, for example, Suncity Solar e-mail addresses, telephone numbers or online forms.

Cookies. If you are logged in on the Website we may also use cookies or similar technologies that collect certain Website usage information when you access, view and use the Website. A cookie is a data file placed on a computer or mobile device when it is used to visit websites. You may disable cookies in your browser's settings (e.g., under the "Preferences" or "Internet Options" features of your browser). Note, however, that some features of the Website may not function properly if you disable the use of cookies.

• Contact information (e.g., name, postal or e-mail address, fax number and phone number);
• Gender, age, nationality, date and place of birth; Marital Status
• Passport details (including number, issue date, issue location and expiration date) and National ID number to the extent permitted or required by applicable law;
• DSA or PC performance information (e.g., class, status, group and personal qualifications under the Suncity Solar Sales and Marketing Plan and financial/bonus history);
• Product preferences, purchasing habits, purchasing history and spending behaviour; Communication preferences; and Your website usage, IP-address, browser type and operating system.

We may collect other personal data in exceptional circumstances only. If we do need to process such personal data about you, we will make sure that there is a valid legal basis for doing so (e.g. your explicit consent).

• To manage your registration as a DSA or PC.
• Create and manage your online account and respond to your inquiries;
• Process your orders of products or services;
• Communicate with you (e.g., about products or services that we offer, or intend to offer);

• Evaluating your satisfaction with our current communications, materials, products and/or services;
• Developing new products and services and determining the effectiveness of our advertising; and
• Tracking and analyzing your use of products, materials and/or services;
• Track, document and analyze your line of sponsorship;
• Assessing your performance under your Suncity Solar Direct Seller Agreement with us;
• In case of an DSA, provide business performance information to you (e.g., information on your line of sponsorship, purchase volumes, earned bonuses, levels of awards, your referring DSA or, and your upline DSA under the Suncity Solar Sales and Marketing Plan);
• In case of an DSA, provide your name, address, telephone number or e-mail address to DSAs in both your upline and your downline.;
• In case of a PC, provide information to you related to your purchases and under the loyalty program.
• In case of PC, your name, address, telephone number or e-mail address to your Upline and other DSAs in his upline. In case of PC, your name, address, telephone number or e-mail address to your Upline and other DSAs in his upline. In case of PC, your name, address, telephone number or e-mail address to your Upline and other DSAs in his upline.
• Facilitate your use of the Website through the use of cookies (e.g., to offer the shopping basket faciity, to remember log in details and language preferences, etc.);
• Improve the Website, including by tracking and monitoring your use of the Website through the use of cookies, and to diagnose problems with the software or hardware we use;
• Perform accounting, auditing, billing and collection activities;
• Enforce contractual terms and conditions;
• Protect against and prevent fraud, unauthorized transactions, claims and other liabilities; and
• Comply with applicable legal requirements, industry standards and our policies.
• If you choose not to provide your personal data or withdraw consent in writing subsequently, we may not be able to provide these services and reserve the right to terminate the DSA contract with you.

Government authorities or other third parties, if required by law or reasonably necessary to protect the rights, property and safety of others or ourselves.

• If the product is in marketable** condition or in the condition of up gradation or may be returned within 30 days of invoice date accompanied by original invoice full will only be entertained.
• If the product is in Unmarketable*** condition and is returned within 30 days of invoice date refund value will be assessed by Returns officer and appropriate value will be given.
**Marketable refers to products that are unopened and sealed. ***Unmarketable are products, which have been partially used/opened. * T & C Apply.

• The Suncity Solar Direct Seller can upgrade or return the product(s) to our head office personally or by courier.

• Period of up gradation or return for products is calculated as the number of days from the Invoice Date, to the date of receipt at the Suncity Solar Office.

• Condition refers to the condition in which the stock is received back from the Suncity Solar Direct Seller as a return or for up gradation. The product can be 'marketable' or 'unmarketable' depending on the condition of the returned stock as assessed by the Returns executive about it’s feasibility at the Suncity Solar dispatch and Delivery office.

• PV/ GBV adjustment of Products been upgraded or returned shall be processed in the same Payout. Total PV/GBV of the returned products will be added or deducted from the returning Direct Sellers account.

• The Product up gradation / Return Policy do not apply to open packs of literature and videos or other sales and marketing aids.

• Total returns cannot exceed the quantity appearing on the Invoice.

• If customers desire to upgrade or return products directly to Suncity Solar, PV / GBV adjustment shall be done from the Direct Sellers payout account & if any excess amount paid shall be recoverable from the Direct Seller.