Company Policies

Shipping Policy
Orders may be placed online on website, and delivered by courier from our head office. Details are given below:
Home Delivery or Other Shipping Address orders can be placed on website.

Payments
Payment mode options for these orders can be :
  • Orders placed at Office: Demand Draft, Debit Card or Credit Card or other modes as may be interpolated from time to time.
  • Orders placed at Website: Credit Card, Debit Card, Pay-by-Demand Draft / MPesa or other modes as may be interpolated from time to time.

Home Delivery Schedule
Standard Locations- Serviceable by Courier. Delivery orders will be delivered within :
  • 7 working days after the payment has been received and credited.
  • Non Standard Locations – Serviceable by Speed Post/ Surface.
  • Village and Post Office: 12 working days after the payment has been received and credited.

Home Delivery Orders Fees
Delivery fees depends on Order Value for Home Delivery Orders
  • Invoice Value Rs. 1500 and Above /: Nil
  • Invoice Value Less than Rs. 1500: Rs 150 inclusive of service tax.
  • Village and Post Office: 12 working days after the payment has been received and credited.

 
Suncity Solar Privacy Policy for Suncity Solar Direct Sellers and Customers.
This Privacy Policy describes how Suncity Solar Technology. (hereinafter "Suncity Solar") uses personal data collected or received from Suncity Solar Direct Sellers ("DSA’s") and Preferred Customers ("PCs"). It describes how we may collect or receive your personal data, the types of personal data we may collect, how we use, share and protect these data, how long we retain these data, your rights, and how you can contact us about our privacy practices.

 
How We May Collect or Receive Personal Data from You
Registration. Suncity Solar collects your personal data through the registration form that you complete and send to us in paper form or electronically through the Suncity Solar website (the "Website") in order to become an DSA or PC.

Logged in as DSA or PC. If you are logged in on the Website as an DSA or PC we may collect your personal data from you, for example, when you order products or services.

Contacting Us. You may also choose to submit your personal data and other information to us through various communication channels provided on the "Contact Us" webpage of the Website, for example, Suncity Solar e-mail addresses, telephone numbers or online forms.

Cookies. If you are logged in on the Website we may also use cookies or similar technologies that collect certain Website usage information when you access, view and use the Website. A cookie is a data file placed on a computer or mobile device when it is used to visit websites. You may disable cookies in your browser's settings (e.g., under the "Preferences" or "Internet Options" features of your browser). Note, however, that some features of the Website may not function properly if you disable the use of cookies.

 
The Types of Personal Data We May Collect
We may collect the following personal data from you:
  • Contact information (e.g., name, postal or e-mail address, fax number and phone number);
  • Gender, age, nationality, date and place of birth; Marital Status
  • Passport details (including number, issue date, issue location and expiration date) and National ID number to the extent permitted or required by applicable law;
  • DSA or PC performance information (e.g., class, status, group and personal qualifications under the Suncity Solar Sales and Marketing Plan and financial/bonus history);
  • Product preferences, purchasing habits, purchasing history and spending behaviour; Communication preferences; and Your website usage, IP-address, browser type and operating system.

 
The Types of Sensitive Personal Data We May Collect
We may collect the following Sensitive personal data from you: Passwords for accessing our Site Payment information (e.g., such as bank account or credit card numbers);

We may collect other personal data in exceptional circumstances only. If we do need to process such personal data about you, we will make sure that there is a valid legal basis for doing so (e.g. your explicit consent).

 
How We Use the Personal and Sensitive Data We Collect
We may use the information we obtain about you to:
  • To manage your registration as a DSA or PC.
  • Create and manage your online account and respond to your inquiries;
  • Process your orders of products or services;
  • Communicate with you (e.g., about products or services that we offer, or intend to offer);

Operate, evaluate and improve our business, including by:
  • Evaluating your satisfaction with our current communications, materials, products and/or services;
  • Developing new products and services and determining the effectiveness of our advertising; and
  • Tracking and analyzing your use of products, materials and/or services;
  • Track, document and analyze your line of sponsorship;
  • Assessing your performance under your Suncity Solar Direct Seller Agreement with us;
  • In case of an DSA, provide business performance information to you (e.g., information on your line of sponsorship, purchase volumes, earned bonuses, levels of awards, your referring DSA or, and your upline DSA under the Suncity Solar Sales and Marketing Plan);
  • In case of an DSA, provide your name, address, telephone number or e-mail address to DSAs in both your upline and your downline.;
  • In case of a PC, provide information to you related to your purchases and under the loyalty program.
  • In case of PC, your name, address, telephone number or e-mail address to your Upline and other DSAs in his upline. In case of PC, your name, address, telephone number or e-mail address to your Upline and other DSAs in his upline. In case of PC, your name, address, telephone number or e-mail address to your Upline and other DSAs in his upline.
  • Facilitate your use of the Website through the use of cookies (e.g., to offer the shopping basket faciity, to remember log in details and language preferences, etc.);
  • Improve the Website, including by tracking and monitoring your use of the Website through the use of cookies, and to diagnose problems with the software or hardware we use;
  • Perform accounting, auditing, billing and collection activities;
  • Enforce contractual terms and conditions;
  • Protect against and prevent fraud, unauthorized transactions, claims and other liabilities; and
  • Comply with applicable legal requirements, industry standards and our policies.
  • If you choose not to provide your personal data or withdraw consent in writing subsequently, we may not be able to provide these services and reserve the right to terminate the DSA contract with you.

 
How We May Share Personal and Sensitive Data
Suncity Solar does not sell, rent or trade or publish your personal and sensitive data except as required by law. Suncity Solar may share your personal and sensitive data only with: Entities within the Suncity Solar group to whom it is reasonably necessary or desirable for Suncity Solar to disclose personal and Sensitive data;

Government authorities or other third parties, if required by law or reasonably necessary to protect the rights, property and safety of others or ourselves.

 
How We May Share Personal Data
For DSAs With DSAs in your upline or downline organization, to support your business and/or allow communication regarding product advice, ordering advice and product information for the products that you order from Suncity Solar

 
International Data Transfers
We may transfer the personal data we collect about you to other Suncity Solar affiliates or other entities of Suncity Solar. When we transfer your personal data to Suncity Solar entities, we will protect that data as described in this Privacy Policy and in accordance with applicable law.

 
How We Protect Personal Data
We maintain appropriate technical and organizational security safeguards designed to protect the personal data you provide against accidental, unlawful or unauthorized destruction, loss, alteration, access, disclosure or use.

 
How Long We Retain Personal Data
We store personal data for as long as necessary to fulfill the purposes for which we collect the data, except if required otherwise by law.

 
Updates to this Privacy Policy
Suncity Solar may update this Privacy Policy from time to time. Any updates or changes to the terms of this Privacy Policy will be posted here on our website www.suncitysolar.in and the date of the newest version posted. Please check back frequently, especially before you submit any Personal and/or Sensitive Information, to see if this Privacy Policy has changed. We will notify you of any significant changes to this Privacy Policy on the relevant Suncity Solar websites, in official Suncity Solar publications, or through other appropriate communication channels. All changes shall be effective from the date of publication, unless otherwise provided in the notification.

 
Acceptance to this Privacy Policy
By signing the Direct Seller Agreement, you acknowledge acceptance of this Privacy Policy in effect at the time of use.

 
Your Rights
Your rights under applicable law may include access to the personal data we process about you and the right to have such personal data corrected.

 
How to Contact Us
If you have any comments or inquiries about this Privacy Policy, if you would like to update information we have about you, or to exercise your rights, you may contact our Grievance Officer, at support@suncitysolar.in.

 
Suncity Solar Customer Product Refund Policy
We stand behind the quality of Suncity Solar products. Suncity Solar stands behind the quality of it's products and guarantees your satisfaction. If for any reason you are not completely satisfied with the products, you may return it within 30 days of purchase for a refund as per the terms of the Returns Policy. The refund policy is applicable only for products in marketable condition, accompanied with an invoice. This policy does not apply to products that have been intentionally damaged or misused. It is incumbent upon Suncity Solar Direct Sellers to follow the Customer Product Refund Policy in letter and spirit. Suncity Solar Returns Policy for Direct Sellers: Direct Sellers may return the products within 30 days of purchase as follows:
  • If the product is in marketable** condition and is returned within 30 days of invoice date accompanied by original invoice full refund will be given.
  • If the product is in Unmarketable*** condition and is returned within 30 days of invoice date refund value will be assessed by Returns officer and appropriate value will be given.

  • **Marketable refers to products that are unopened and sealed. ***Unmarketable are products, which have been partially used/opened.

 
Reference Notes:
  • The Suncity Solar Direct Seller must return the product(s) to our head office personally or by courier.
  • Period of return for products is calculated as the number of days from the Invoice Date, to the date of receipt at the Suncity Solar Office.
  • Condition refers to the condition in which the stock is received back from the Suncity Solar Direct Seller as a return. The product can be 'marketable' or 'unmarketable' depending on the condition of the returned stock as assessed by the Returns executive at the Suncity Solar dispatch and Delivery office.
  • PV/ GBV adjustment of Products returned shall be processed in the same Payout. Total PV/GBV of the returned products will be deducted from the returning Direct Sellers account.
  • The Product Return Policy does not apply to open packs of literature and videos or other sales and marketing aids.
  • Total returns cannot exceed the quantity appearing on the Invoice.
  • If customers return products directly to Suncity Solar, PV / GBV adjustment shall be done from the Direct Sellers payout account & any excess amount paid shall be recoverable from the Direct Seller.